Shipping Policy
Last Updated: September 29, 2026
At Jelifem, we aim to process and ship orders promptly while keeping our shipping information clear and straightforward.
1. Where Does Jelifem Ship?
Jelifem provides shipping to customers in various countries and regions worldwide.
Shipping availability, delivery times, and applicable shipping charges may vary depending on the destination.
2. Working Time
Working Hours: Monday to Saturday, 9:00 AM to 9:00 PM
Closed: Sundays and holidays
Our customer service and order processing operations follow the working schedule above.
3. Order Cut-Off Time
Order Cut-Off Time: 8:00 PM
Orders placed before 8:00 PM on a working day can generally be processed starting from that working day.
Orders placed after 8:00 PM will be treated as orders received on the next working day.
For example, an order placed at 8:30 PM on Tuesday will be counted as a Wednesday order for processing purposes.
Orders placed on Sundays or holidays will be processed on the next available working day.
4. Order Processing Time
Most orders are processed within 1–3 business days after the order is received.
Processing time includes order verification, payment confirmation, item preparation, packaging, and handover to the shipping carrier.
Processing time does not include the transit time required for the package to reach its destination.
During holidays, promotional periods, or periods of unusually high order volume, processing may take longer than usual.
5. Estimated Delivery Time
After an order has been processed and shipped, the estimated transit time depends on the destination and shipping service selected.
Typical delivery estimates are:
| Destination | Estimated Transit Time |
|---|---|
| United States | 4–8 business days |
| International | 8–25 business days |
These are estimated transit times, not guaranteed delivery dates.
Actual delivery may vary due to the destination, carrier operations, customs clearance, weather, public holidays, or other circumstances outside Jelifem’s control.
6. Shipping Charges
Shipping charges are calculated based on the destination, shipping method, and other applicable order details.
The applicable shipping cost will be displayed during checkout before you complete your purchase.
Unless otherwise stated, shipping charges are calculated based on the destination of the order rather than the number of items purchased.
7. Shipping Carriers
Depending on the destination and available service, orders may be shipped using carriers such as USPS, UPS, FedEx, DHL, EMS, or other appropriate shipping providers.
The carrier used may vary depending on the destination, package characteristics, and available shipping service.
8. Tracking Information
When tracking information is available, it will be provided after the order has been shipped.
Please allow some time for the carrier’s tracking system to update after the package has been handed over to the carrier.
A tracking number may initially show limited information while the shipment is being transferred between facilities.
9. Delivery Delays
Delivery estimates are provided for reference and are not guaranteed.
A shipment may take longer than the estimated time because of:
- Customs clearance.
- Weather conditions.
- Public holidays.
- Carrier delays.
- Incorrect or incomplete delivery information.
- High shipping volume.
- Remote or difficult-to-access destinations.
- Other circumstances outside Jelifem’s reasonable control.
If your package appears to be delayed, please check the tracking information first. You may also contact us for assistance.
10. Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information at checkout.
If an order has not yet been shipped, please contact us as soon as possible if you need to correct your shipping information. We will make reasonable efforts to update the information when possible.
Once an order has been shipped, we may not be able to change the delivery address.
Jelifem is not responsible for delivery problems caused by incorrect, incomplete, or outdated shipping information provided by the customer.
11. Customs, Duties, and Taxes
For international orders, the destination country may impose customs duties, import taxes, brokerage fees, or other charges.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
Customs policies and charges vary by country, and Jelifem does not control the amount or timing of customs assessments.
Customs clearance may also affect the actual delivery time.
12. Multiple Shipping Addresses
Each order can be shipped to one delivery address.
If you need products delivered to different addresses, please place separate orders for each destination.
13. Undeliverable or Returned Packages
If a package is returned to Jelifem because of an incorrect address, unsuccessful delivery attempts, refusal of delivery, or failure to collect the package, please contact us to discuss the available options.
Additional shipping costs may apply if the package needs to be shipped again.
Any refund for an undeliverable or returned package may be adjusted for applicable shipping charges, return shipping costs, customs charges, or other non-refundable costs.
14. Damaged Packages
If your package arrives visibly damaged, please take photos of the package and the item before discarding any packaging materials.
Contact Jelifem as soon as possible and provide your order number together with relevant photos or other information.
We will review the situation and work with you on an appropriate solution in accordance with our Return Policy.
15. Contact Us
If you have questions about shipping, order processing, or delivery, please contact Jelifem through our customer service or Contact Us page.
Please include your order number whenever possible so we can assist you more efficiently.