Return and Refund Policy

Last Updated: September 29, 2026

At Jelifem, we want you to be satisfied with your purchase. If an item does not work out for you, you may request a return within 30 calendar days from the date your order was delivered, subject to the conditions below.

1. Return Eligibility

Most Jelifem watches, jewelry watches, and watch straps can be returned within 30 calendar days of delivery if they are:

  • Unworn and unused.
  • In their original condition.
  • Free from scratches, stains, damage, or other signs of use.
  • Not altered, resized, engraved, or modified.
  • Returned with the original packaging, tags, and included accessories when applicable.

For watches, the item should be returned with any included watch box, protective materials, instruction materials, adjustment tools, or other accessories that were included with the original order.

For watch straps, the strap, buckle, clasp, hardware, and other included components should remain in their original condition.

Items showing clear signs of wear or modification may not qualify for a full refund.

2. Reasons for Return

You may request a return for reasons such as:

  • The item does not suit you.
  • You changed your mind.
  • You ordered the wrong size, color, or style.
  • The item does not fit your preference.
  • The item arrived damaged or defective.
  • You received an incorrect item.
  • The item is materially different from its description.

For returns resulting from a customer’s preference or ordering decision, the applicable return costs or restocking fee described below may apply.

If the return is caused by an error on our part, such as receiving an incorrect, damaged, defective, or materially misdescribed item, we will cover the applicable return cost and provide an appropriate refund.

3. How to Request a Return

Please contact Jelifem before sending an item back.

Your return request should include:

  • Order number.
  • Name of the item you want to return.
  • Reason for the return.
  • Photos or other information if the item arrived damaged, defective, incorrect, or materially different from its description.

Please do not send a return to an address without receiving return instructions from us first.

After your return request is reviewed and approved, we will provide the applicable return instructions or a prepaid return label when required.

4. Return Shipping

U.S. Returns

For customers in the United States, approved returns are generally provided with a prepaid return label.

There is no return shipping fee for eligible U.S. returns.

International Returns

For international returns that are not caused by an error on our part, an 8% restocking fee may apply to the returned merchandise value, excluding taxes and shipping charges.

For returns caused by a damaged, defective, incorrect, or materially misdescribed item, the 8% restocking fee will not apply, and Jelifem will cover the applicable return shipping cost.

Any customs duties, import taxes, brokerage fees, or other charges paid to local authorities may not be refundable.

5. Watches and Watch Straps: Condition Requirements

Because watches and watch straps can show signs of use relatively quickly, please inspect your purchase before wearing or installing it.

Before returning a watch, please make sure:

  • The watch has not been worn.
  • The case, crystal, dial, hands, and other visible components are free from scratches or damage.
  • The strap or bracelet has not been resized or modified.
  • The clasp, buckle, or other hardware has not been altered.
  • Any protective film or packaging that was originally included remains intact when reasonably possible.

Before returning a watch strap, please make sure:

  • The strap has not been worn or installed on a watch.
  • It has not been cut, punched, resized, or otherwise modified.
  • The buckle, clasp, connectors, and other hardware are intact.
  • There are no marks, scratches, stains, or other signs of use.

A return may be rejected or the refund may be reduced if the product has been worn, modified, damaged, or altered after delivery.

6. Damaged, Defective, or Incorrect Items

Please contact us as soon as possible if your order arrives damaged, defective, or incorrect.

For watches, please provide clear photos or videos showing the issue when possible. Depending on the reported problem, we may ask for additional information to determine the appropriate resolution.

Examples include:

  • A damaged watch or strap upon arrival.
  • A watch that does not function as described.
  • A watch strap with a manufacturing defect.
  • The wrong watch, strap, color, or style was sent.
  • An item that is materially different from its product description.

When the issue is confirmed to be caused by an error on our part, we will provide an appropriate resolution, such as a full refund or replacement where available, without applying the applicable return fee.

7. Items That Have Been Resized or Modified

Watches or watch straps that have been resized, adjusted, engraved, cut, punched, altered, or otherwise modified after delivery may not be eligible for return.

This includes modifications made by a third-party jeweler, watch shop, repair shop, or other service provider.

If you are unsure whether a product needs adjustment, please contact us before making any modification.

8. Exchanges

Jelifem does not normally offer direct exchanges for a different size, color, style, watch, or watch strap.

If you would like a different item, you may return the original eligible item according to this policy and place a new order separately.

This does not affect your rights regarding products that arrive damaged, defective, incorrect, or materially different from their description.

9. Inspection of Returned Items

All returned products are inspected after they are received.

We will check the product’s condition, packaging, included accessories, and any signs of use or modification.

If the returned item does not meet the return conditions, we may reject the return or reduce the refund amount based on the condition of the product.

If there is an issue with the returned item’s condition, we will notify you when applicable.

10. Refunds

Once your return has been received and approved, the applicable refund will be issued to the original payment method used for the purchase.

For customer-requested returns, the refund may be reduced by any applicable restocking fee or other return costs described in this policy.

For returns caused by a damaged, defective, incorrect, or materially misdescribed item, the applicable item price will be refunded in full, and eligible return shipping costs will be covered by Jelifem.

Original shipping charges are generally non-refundable for customer-requested returns.

11. Partial Returns

If you return only part of an order, only the eligible returned items will be refunded.

Original shipping charges generally will not be refunded for a partial return unless the return is caused by a damaged, defective, incorrect, or materially misdescribed item.

Any applicable restocking fee will be calculated based on the eligible returned merchandise.

12. Return Shipping Deadline

Once your return has been approved, please ship the package within the timeframe specified in the return instructions.

If the package is not shipped within the required timeframe, the return authorization may expire and the return may no longer be accepted.

13. Lost or Damaged Return Packages

Customers are responsible for following the return instructions provided by Jelifem.

If you are responsible for arranging return shipping, we recommend using a trackable shipping service and keeping the shipping receipt until the return has been completed.

Jelifem is not responsible for a return package that is lost or damaged while being shipped by the customer, unless the return is being handled through a return label provided by Jelifem or applicable law requires otherwise.

14. Customs and International Returns

For international orders, customs duties, import taxes, brokerage fees, and other charges imposed by the destination country are generally the customer’s responsibility.

Such charges may not be refundable when an order is returned.

Jelifem cannot guarantee the refund of customs duties, import taxes, or other charges collected by a local customs authority or third party.

15. Order Cancellation

Return requests are different from order cancellations.

If you need to cancel an order, please contact us as soon as possible. We will make reasonable efforts to accommodate cancellation requests before an order is processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible and the order will be subject to this Return Policy.

16. Refund Processing Time

After an approved return has been received and inspected, Jelifem generally processes the refund within 1–2 business days.

Once the refund has been issued, the time required for the funds to appear in your account depends on your payment provider or financial institution.

17. Contact Us

If you have questions about a return or need assistance with an existing order, please contact Jelifem through our customer service or Contact Us page.

Please include your order number whenever possible so we can assist you more efficiently.