Privacy Policy

Last Updated: September 29, 2026

Jelifem respects your privacy. This Privacy Policy explains how information may be collected, used, and disclosed when you visit Jelifem.com, place an order, use website features, or contact our customer support team.

This Privacy Policy applies to information collected through Jelifem.com. If you purchase from Jelifem through Etsy or another third-party marketplace, that marketplace may independently collect and process your information under its own privacy policy.

Information We May Collect

Depending on how you use our website, we may collect information such as:

  • Your name;
  • Email address;
  • Phone number;
  • Billing and shipping address;
  • Order details and purchase history;
  • Information you submit through customer support or contact forms;
  • Return, refund, exchange, or cancellation information;
  • IP address;
  • Browser and device information;
  • Website activity and pages visited; and
  • Cookie and similar technology information.

Payment Information

Payments on Jelifem.com are processed through PayPal checkout.

PayPal and applicable payment providers may collect and process payment-related information according to their own privacy and security practices.

Jelifem does not collect or store your full PayPal login credentials, complete card number, card security code, or other sensitive payment credentials on our website.

How We Use Information

We may use information for purposes including:

  • Processing and confirming orders;
  • Preparing and shipping purchases;
  • Providing shipment and tracking updates;
  • Providing customer support;
  • Managing returns, refunds, exchanges, cancellations, or order changes;
  • Detecting and preventing fraud, abuse, or unauthorized activity;
  • Operating, maintaining, securing, and improving our website;
  • Understanding website performance and customer experience;
  • Communicating important service or store information; and
  • Meeting legal, tax, accounting, regulatory, or dispute-resolution requirements.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate site functions, maintain shopping-cart activity, remember preferences, understand website usage, measure performance, and improve the shopping experience.

You may be able to manage cookies through your browser or other available privacy controls. Blocking certain cookies may affect website functions such as cart or checkout features.

How We May Share Information

We may share limited information with service providers when reasonably necessary to operate our business and provide requested services.

These providers may include:

  • Payment processors, including PayPal;
  • Shipping carriers and logistics providers;
  • Website hosting and technical service providers;
  • Email and customer communication services;
  • Analytics and website-performance providers;
  • Fraud-prevention or security providers;
  • Professional advisers; and
  • Government authorities or other parties when disclosure is required by law or reasonably necessary to protect legal rights.

Sale of Personal Information

Jelifem does not sell customers’ personal information for monetary consideration as a regular business practice.

Depending on applicable privacy law and the technologies used by a website, certain disclosures to analytics, advertising, or technology providers may be treated differently by law. If applicable law provides you with specific privacy rights regarding such processing, you may contact us to submit a request.

Email Communications

We may send transactional emails related to your order, payment, shipment, tracking, customer support request, cancellation, return, exchange, refund, or other service-related matters.

If promotional emails are offered, you may unsubscribe from promotional communications using the unsubscribe method included in the message when available. Transactional or service-related emails may still be sent when necessary.

Information Security

We use reasonable administrative, technical, and organizational measures intended to protect customer information against unauthorized access, loss, misuse, or disclosure.

However, no internet transmission, online system, or data-storage system can be guaranteed to be completely secure.

Data Retention

We retain information for as long as reasonably necessary for purposes such as fulfilling orders, customer support, accounting, tax requirements, fraud prevention, legal compliance, and dispute resolution.

Different categories of information may be retained for different periods depending on the purpose and applicable requirements.

Your Privacy Rights and Choices

Depending on where you live and which laws apply, you may have rights concerning your personal information, which may include the ability to:

  • Request access to certain personal information;
  • Request correction of inaccurate information;
  • Request deletion of certain information;
  • Ask how your information is used or disclosed; or
  • Exercise other rights provided by applicable privacy law.

To submit a privacy request, email contact@Jelifem.com with the subject line “Privacy Request”.

We may need to verify your identity before completing certain requests. Some information may need to be retained when permitted or required for legal compliance, order records, accounting, fraud prevention, or dispute resolution.

California Privacy Information

California residents may contact us regarding privacy rights that apply to them under California law.

To submit a California privacy request, email contact@Jelifem.com with the subject line “California Privacy Request”.

Children’s Privacy

Our website is not intended for children under 13 years of age, and we do not knowingly collect personal information directly from children under 13.

If you believe that a child has submitted personal information through our website, please contact us.

Third-Party Websites and Marketplaces

Our website may contain links to third-party websites or services, including marketplaces such as Etsy.

Third-party websites and services operate under their own privacy practices, terms, and policies. Jelifem is not responsible for the privacy practices of third-party services that we do not control.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, service providers, or applicable requirements.

When we make changes, we will update the “Last Updated” date shown at the top of this page.

Contact Us

If you have questions about this Privacy Policy or how information is handled, please contact:

Business Address: 15370 Yorick Ave, Cleveland, OH 44110, United States.
Email: contact@Jelifem.com
Phone: +1 (216) 304-6530
Customer Support Hours: Monday to Saturday, 9:00 AM-9:00 PM (ET), excluding holidays.