Warranty Policy

Last Updated: October 20, 2026.

We want you to enjoy your watch bands and bracelet with confidence. Our limited warranty covers qualifying manufacturing defects under normal use during the warranty period. Please review the following terms to understand what is covered and how to request warranty service.

1. Warranty Period

Our watch bands and metal jewelry bracelets are covered by a limited 90-day warranty from the date of delivery against qualifying manufacturing defects in materials and workmanship.

This warranty applies to eligible products purchased directly from our online store.

2. What Is Covered

The warranty covers verified manufacturing defects that affect the product’s structure, function, or finish, including:

  • Clasps and connectors: Defective clasps, attachment points, or connecting components that fail under normal use due to manufacturing defects.
  • Metal links and joints: Manufacturing defects that cause links, joints, or connecting parts to separate or become loose prematurely.
  • Decorative elements: Enamel panels, decorative stones, and other ornamental components that detach due to manufacturing or assembly defects.
  • Materials and workmanship: Premature structural failure or other defects attributable to the manufacturing process.
  • Plating and surface finish: Abnormal peeling or defects in the gold-plated or silver-plated finish that are confirmed to result from manufacturing defects rather than normal wear or external factors.

3. What Is Not Covered

This warranty does not cover:

  • Normal wear and tear, including scratches, scuffs, gradual fading, tarnishing, or deterioration from regular use.
  • Normal wear or gradual loss of the 18K gold-plated or silver-plated finish over time.
  • Discoloration or plating deterioration caused by sweat, moisture, perfumes, cosmetics, cleaning agents, chemicals, or other environmental factors.
  • Damage caused by accidents, impacts, dropping, bending, excessive force, improper installation, misuse, or failure to follow care instructions.
  • Chipped or cracked enamel, damaged decorative panels, lost stones, or detached ornaments resulting from impacts or accidental damage.
  • Damage resulting from unauthorized modification, disassembly, or repair.
  • Lost products or missing components that are not attributable to a manufacturing defect.
  • Cosmetic imperfections that do not affect normal use and were clearly disclosed before purchase.

4. How to Request Warranty Service

To submit a warranty claim, please contact our customer support team within the warranty period and provide:

  • Your order number or proof of purchase.
  • A description of the defect and when it occurred.
  • Clear photos or videos showing the affected area.

We may request additional information to assess your claim. Please wait for our instructions before returning any product.

5. Warranty Resolution

Once we have reviewed your claim, we will determine whether the reported issue qualifies for warranty coverage.

If a manufacturing defect is confirmed, we will offer an appropriate resolution, which may include repair, replacement of the affected component, or replacement of the product.

If the original product is unavailable, we will discuss suitable alternatives with you. If repair or an acceptable replacement is not available, we will offer a refund or another mutually agreed solution, subject to applicable consumer protection laws.

We will not substitute a different product without your consent.

6. Shipping Costs for Approved Claims

For warranty claims confirmed to result from manufacturing defects, we will cover reasonable shipping costs associated with the approved warranty process, including the return shipment where applicable.

Please contact our customer support team and obtain return instructions before shipping your product. We cannot guarantee reimbursement for unauthorized returns or shipping arrangements made without prior approval.

If a claim is determined not to be covered by this warranty, we will explain the reason and discuss any applicable return shipping costs with you before proceeding.

7. Additional Terms

This limited warranty applies only to qualifying manufacturing defects reported within the 90-day warranty period. It does not cover damage resulting from normal wear, accidents, improper care, or other excluded causes described above.

This warranty does not affect any statutory consumer rights that cannot be excluded or restricted under applicable law.

Need help?

Jelifem

Jelifem is an online store specializing in Bracelets, Men’s watches and smartwatch bands

Business Address: 15370 Yorick Ave, Cleveland, OH 44110, United States.
Email: contact@jelifem.com.
Phone: +1 (216) 304-6530.
Customer Support Hours: Monday to Saturday, 9:00 AM-9:00 PM (ET), excluding holidays.