Cancellation & Order Changes
Last Updated: September 29, 2026.
This policy outlines the conditions and procedures for requesting an order cancellation or making changes to an order purchased directly from Jelifem.
This policy applies only to orders submitted through the Jelifem online store. Orders placed through third-party marketplaces or other sales platforms are governed by the cancellation and order-change policies of the respective platform.
Cancellation Window
Customers may submit a cancellation request within 2 hours of completing an order.
To request a cancellation, please contact contact@jelifem.com as soon as possible and provide your order number. We recommend using “Order Cancellation Request” as the email subject.
Submitting a request within the stated period does not automatically mean the order can be canceled. If the order has already entered processing or fulfillment, cancellation may no longer be possible.
Order Change Window
Requests to modify an order may also be submitted within 2 hours after the order is placed.
Depending on the order status and product availability, requested changes may include:
- Updating or correcting the shipping address.
- Changing an eligible watch, watch strap, size, style, or color.
- Correcting the customer’s contact information.
- Updating other order details before the order enters a stage where changes are no longer possible.
All change requests are subject to the order’s current processing status and product availability. Jelifem cannot guarantee that every requested change can be completed.
Daily Order Cut-Off Time
Jelifem’s daily order processing cut-off time is 8:00 PM Pacific Time (ET).
Orders received before 8:00 PM ET may enter processing on the same business day. Orders received after the cut-off time may be processed on the following business day.
The 2-hour cancellation and order-change period is calculated from the time the order is submitted. The daily processing cut-off time does not extend or restart this period.
After an Order Has Shipped
Once an order has been shipped, cancellation or modification is no longer available.
If you decide that you no longer want an eligible product after receiving it, you may review our Return & Refund Policy to determine whether the order qualifies for a return.
Incorrect Shipping Address
Please carefully check your shipping information before submitting your order.
If you discover an address error after checkout, contact Jelifem within 2 hours of placing the order. We will attempt to update the information if the order has not progressed too far in processing.
Once fulfillment has started, an address change may no longer be possible. Jelifem cannot change the shipping address after the order has been shipped.
How to Request a Cancellation or Change
Please contact contact@jelifem.com and provide the following information:
- Your order number.
- The email address entered when placing the order.
- Whether you are requesting an order cancellation or an order modification.
- A clear description of the change you would like to make, if applicable.
Providing complete information helps us identify your order and respond to the request more efficiently.
Approved Cancellations and Refunds
When a cancellation is approved after payment has been successfully processed, any applicable refund will be returned through the original payment method used for the order.
Once Jelifem initiates the refund, the actual time required for the funds to appear in your account may vary. PayPal, banks, card issuers, and other payment providers may require additional processing time before the refunded amount becomes available.
Business Address: 15370 Yorick Ave, Cleveland, OH 44110, United States.
Email: contact@Jelifem.com
Phone: +1 (216) 304-6530
Customer Support Hours: Monday to Saturday, 9:00 AM-9:00 PM (ET), excluding holidays