Terms of Service

Last Updated: September 29, 2026

Welcome to Jelifem. These Terms of Service govern your use of Jelifem.com and purchases made directly through our website.

By using our website or completing a purchase through Jelifem.com, you agree to these Terms together with our Shipping Policy, Return & Refund Policy, Privacy Policy, Payment Methods, and Cancellation & Order Changes Policy.

1. About Jelifem

Jelifem is an online store offering smartwatch-compatible watch bands and related accessories in a variety of materials, colors, and decorative styles.

Business Name: Jelifem
Business Address: 15370 Yorick Ave, Cleveland, OH 44110, United States.
Email: contact@Jelifem.com
Phone: +1 (216) 304-6530
Customer Support Hours: Monday to Saturday, 9:00 AM-9:00 PM (ET), excluding holidays

2. Website Orders and Third-Party Marketplaces

These Terms apply to purchases made directly through Jelifem.com.

Jelifem may also offer products through third-party marketplaces such as Etsy. Product selection, prices, promotions, inventory, processing times, shipping fees, return terms, and other conditions may differ by sales channel.

Purchases completed through Etsy or another third-party marketplace are subject to the terms and policies displayed by that marketplace for the applicable transaction.

3. Use of Our Website

You may use Jelifem.com for lawful personal browsing and shopping purposes.

You agree not to misuse the website, interfere with its operation, attempt unauthorized access, introduce malicious technology, or use our website in a manner that violates applicable law or harms Jelifem, customers, or service providers.

4. Product Information

We work to provide clear and accurate product information, including photos, descriptions, materials, available sizes, colors, compatibility information, and care guidance.

Colors may appear slightly different depending on lighting, photography, screen settings, and device displays.

Materials vary by individual product. Certain styles may include fabric, faux leather, embroidery, printed patterns, beads, charms, natural stone details, metal accents, or other decorative components.

Where natural or decorative materials are used, individual items may show small variations in color, pattern, shape, or texture.

Please review the individual product page before purchasing. Customers are responsible for selecting the appropriate available size and compatibility option for their device and personal needs.

5. Smartwatch and Apple Watch Compatibility

Certain products sold by Jelifem are described as compatible with supported Apple Watch models and case sizes.

Compatibility information is provided to help customers select the appropriate product option. Availability may vary by design.

Jelifem is an independent retailer and is not affiliated with, endorsed by, or sponsored by Apple Inc. Apple Watch is a trademark of Apple Inc.

6. Orders and Order Acceptance

After placing an order, you should receive an order confirmation by email.

An order confirmation indicates that we received the submitted order information. It does not necessarily mean that the order has shipped.

We may contact you, decline, or cancel an order when reasonably necessary because of issues such as:

  • Payment failure or payment review;
  • Suspected fraud or unauthorized activity;
  • Incorrect pricing or product information;
  • Unavailable inventory;
  • Incorrect or incomplete customer information; or
  • Another issue that reasonably prevents us from completing the order.

If Jelifem cancels a paid order and a refund is due, the refund will be issued to the original payment method.

7. Payment

Payments on Jelifem.com are processed through PayPal checkout.

Depending on PayPal availability, location, and eligibility, available payment methods may include a PayPal balance, linked bank account, credit card, debit card, or another PayPal-supported payment method.

Jelifem does not collect or store your full PayPal login credentials, complete card number, card security code, or other sensitive payment credentials on our website.

Additional details are available on our Payment Methods page.

8. Prices, Promotions, Taxes, and Availability

Product prices and applicable shipping charges are shown before you complete checkout.

Website prices are generally displayed in U.S. dollars (USD) unless another currency is specifically shown.

Prices, promotions, inventory, and shipping fees may change. Changes will not affect orders that have already been successfully completed.

Prices and promotions available through Etsy or another sales channel may differ from prices and promotions offered on Jelifem.com.

For international orders, customs duties, import taxes, brokerage fees, or other local charges may apply and are normally the customer’s responsibility unless clearly stated otherwise.

9. Shipping

Orders placed through Jelifem.com are normally processed within 1–3 business days, Monday through Friday, excluding holidays.

Our daily order cut-off time is 5:00 PM Pacific Time (PT). Orders placed before the cut-off may begin processing on the same business day, while orders placed after the cut-off may begin processing on the next business day.

Estimated transit time is generally:

  • United States: 3–5 business days after processing;
  • International: 10–20 business days after processing.

Delivery estimates are not guaranteed.

Please review our Shipping Policy for full shipping information.

10. Cancellations and Order Changes

You may request to cancel or modify an order within 2 hours after placing it.

Changes are not guaranteed and depend on the current processing status of the order.

Once an order has shipped, it cannot be canceled or modified.

Please review our Cancellation & Order Changes Policy for details.

11. Returns, Refunds, and Exchanges

Eligible unused items purchased directly through Jelifem.com may be returned within 30 days after delivery.

For approved returns:

  • Jelifem provides a prepaid return shipping label;
  • No restocking fee is charged; and
  • Approved refunds are issued to the original payment method.

Refunds are normally processed by Jelifem within 5–7 business days after the returned item has been received and inspected. Additional payment-provider processing time may apply.

Please review our Return & Refund Policy for complete requirements.

12. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or different from what you ordered, please contact us within 48 hours after delivery.

Please provide your order number and clear photos of the item and packaging when applicable.

After reviewing the issue, we may provide an appropriate replacement, exchange, or refund depending on the circumstances.

13. Customer Responsibilities

Customers are responsible for providing accurate and complete order information, including contact details, billing information, delivery address, and product selections.

Please review your order information before submitting payment.

If you discover an error after ordering, contact us as soon as possible within the applicable order-change window.

14. Website Errors and Availability

We work to keep our website accurate, but occasional errors may occur in product information, pricing, images, promotions, availability, shipping information, or other content.

If we identify a material error affecting an order, we may contact you to explain the issue and provide the available options, which may include correction or cancellation and refund when appropriate.

15. Intellectual Property

Content on Jelifem.com, including branding, text, graphics, logos, product descriptions, photographs, and page content, is owned by Jelifem or used with permission unless otherwise stated.

You may not reproduce, distribute, sell, modify, or commercially exploit our protected content without appropriate authorization.

16. Third-Party Services and Links

Our website may use or link to third-party services such as PayPal, shipping providers, analytics services, social platforms, and marketplaces such as Etsy.

Third-party services operate under their own terms and policies. Jelifem is not responsible for content or practices of independent third-party services that we do not control.

17. Disclaimer and Limitation of Liability

To the extent permitted by applicable law, Jelifem will not be liable for indirect, incidental, special, or consequential losses arising solely from use of the website or products.

Nothing in these Terms excludes or limits rights or remedies that cannot legally be excluded or limited under applicable law.

18. Governing Law

These Terms are governed by applicable laws of the United States and the State of California, without regard to conflict-of-law principles, except where applicable consumer law requires otherwise.

19. Changes to These Terms

We may update these Terms from time to time to reflect changes in our website, products, policies, business operations, or applicable requirements.

The “Last Updated” date at the top of this page will be revised when these Terms are updated.

20. Contact Us

If you have questions about these Terms, an order, or our store policies, please contact:

Business Address: 15370 Yorick Ave, Cleveland, OH 44110, United States
Email: contact@Jelifem.com
Phone: +1 (216) 304-6530
Customer Support Hours: Monday to Saturday, 9:00 AM-9:00 PM (ET), excluding holidays